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Frequently Asked Questions

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Why should I choose a Windsor Palms home and not a hotel?
Where do we start? The location is incredible, just 3 miles from Disney, 5 minutes from I-4, and 35 minutes from Orlando International Airport. The 24hr security gated resort is mesmerising, with more than 3 acres of beautifully landscaped grounds and an abundance of 1st class amenities. Windsor Palms contains some of the most luxurious condos in the area. Hotels in the Disney area can be very expensive; in fact you will probably pay the same price for one person as you would for the entire condo, which sleeps up to 8 people!  Additionally, you have more than one room; you have a living room, dining area, kitchen, and bedrooms. If you wish to meet with other guests,  you have all of the resort amenities to share. A perfect solution to all your holiday needs.

What is required to make a reservation?   
When you are ready, Contact us and we will send you a booking form. Or you can dowload it by clicking HERE will need to fill this in and send it back to us along with your deposit (You can pay via credit card if you wish).

When is check-in & check-out times?
Ordinarily your condo will be available for check-in at around 4:00 p.m. Your check-out time is normally  10:00 a.m. on your departure date.  A vacation condo requires more time to clean than a hotel room.  Therefore, please help prepare for our next guest by checking out on time.

What about security?
Windsor Palms Resort is a secure community with a gatehouse which is manned 24/7.

How close is Windsor Palms to the Disney Theme Parks?
We’re one of the closest! It will genuinely take you just over 5 minutes to get to Disney.

How far from Universal Studios and Islands of Adventure?
Universal and Sea World are just 20-25 minutes away.

Is there shopping nearby?
Yes, the Formosa Gardens Boulevard area has a grocery store, 24 hour Walgreen’s drug store and supermarket.  There are many restaurants catering to all tastes and budgets from mouth watering Steak Houses to Chinese, Italian, Mexican, Asian, Burger and Pizza restaurants all less than 2 miles from the Windsor Palms Resort.

Is there Transportation to the parks?
Transportation is available to most Theme Parks and several Shopping Malls (at an additional charge). The time table, which changes monthly, is displayed inside the Windsor Palms on-site sundry shop.

Is the the pool heated?
Windsor Palms Resort offers you the perfect vacation community including a swimming pool in the clubhouse complex. It is available to all guests and is heated at no extra cost during the winter months.

Do you provide internet access?
Yes, our condo has free and high speed wireless internet access

Do you provide air conditioning and heat?
Yes, our condo has central air conditioning and heat.

Are your kitchens fully equipped?
Yes, our condo has a fully equipped kitchen including cooking utensils, silverware, dishes, stove,  microwave, refrigerator (with ice maker), coffee maker, toaster and dishwasher, everything you need for the perfect vacation.

Are linens and towels provided?
Yes, ample clean linen and towels are provided in our condo.

Are there laundry facilities?
Yes, there is a washer, dryer, iron and ironing board in our condo.

Are there cleaning supplies? 
We provide regular cleaning items such as a mop, broom, dustpan and vaccum.  As this style of vacation is classed as self-catering, you will be responsible for other needs, such as soap etc. We do have an on-site shop and of course several supermarkets & grocery stores close to the resort.

Is the condo cleaned daily?
No, our condo is cleaned prior to arrival and after departure and is usually included in your rate. A mid-stay clean and shine can be arranged at additional cost.

Is the condo non smoking?
In accordance with Florida State Laws, our condo and communal areas are designated No Smoking areas. No smoking is permitted inside the condo.

Do you allow pets in your condo? 
No we do not allow pets in our condo.

What if something is not working at our condo?
Our condo has a local Management Company available who maintain the home in tip top condition.  You will be provided with their telephone number and they are normally available 24/7 to you in the unlikely event that there is a problem with our condo. 

Are all the resort amenities included in the price?
All resort amenities are free to all our guests at no extra charge.